Refund policy

RETURN & REFUND POLICY

Final Sale & No Returns Policy Due to the custom and hygienic nature of fragrance decants—which are hand-poured directly from original bottles into individual travel atomizers—all sales are final. We do not accept returns, exchanges, or offer refunds for change of mind, personal fragrance preference, or accidental purchases.

We strongly encourage our customers to review their cart and selection carefully before completing their order.

Damaged, Defective, or Incorrect Items Your satisfaction and experience are important to us. If your order arrives damaged, leaking, broken during transit, or if you received the incorrect item, we are here to help.

Please contact us within 7 days of delivery at hello@sillageofficial.com with the following details:

• Your Order Number

• A brief description of the issue

• Clear photos or video showing the damage, leak, or incorrect item received

Once verified, our team will happily send a replacement or issue a resolution for the affected item at no extra cost to you.

Non-Eligible Claims * Products that have been used or tested after receipt.

• Orders delivered to incorrect addresses provided by the customer at checkout.

• Dislike of a fragrance profile or notes (as scent is subjective, we recommend trying smaller sizes first).

Questions & Customer Support If you have any questions about your order or experience any issues with your delivery, please reach out to us directly at hello@sillageofficial.com.

We are always happy to assist you!